As many of you may know, we are in the midst of our 100th anniversary year for our parent company, The Travel Corporation (TTC). This fiercely passionate, family owned company has had a century’s long commitment to the travel industry and a forward promise to build lifelong travelers, serving customers through experiences that exceed expectations. We call it our ‘Driven by Service’ philosophy.
Service is simply a part of our DNA; it’s who we are and one of the reasons that you have entrusted us with your time, your most valuable asset. It is also why we must share difficult news with you today. We have been closely monitoring the world’s response to the COVID-19 pandemic and given recent news, we do not believe we can continue to offer the award-winning Uniworld experience you have come to expect and deserve at this time. As a result of the current global travel restrictions, all Uniworld voyages have been suspended through August 31, 2020. If you have a vacation reservation during this temporary suspension period, please know you may rebook your travel dates to any 2020 or 2021 cruise or receive a Future Cruise Credit eligible to be used during the next 24 months. No action is needed from you, we will be cancelling your reservation for you.
2020 Cancellation Policy (for scheduled departures from September 1, 2020 through December 31, 2020)
Guests can cancel up to 60 days prior to departure for European cruise/tours or 90 days prior to departure for cruise/tours to Peru, Vietnam/Cambodia, India, Egypt and China and receive a Future Travel Certificate equal to the amount of funds received by Uniworld at the time of cancellation. The Future Travel Certificate can be used towards any 2021 or 2022 departure and is combinable with all Uniworld public promotions in effect at the time of redemption. Future Travel Certificates are non-refundable and may not be redeemed for cash. Certificates are transferable upon written request by the original recipient. Airfares booked through Uniworld are subject to airline cancellation fees. Guests also have the option to rebook with one of our Travel Corporation sister brands for 2020, 2021 or 2022.
2020 Cancellation Policy (for scheduled departures through August 31, 2020)
Guests can cancel up to 14 days prior to their departure and rebook with price protection for 2020 or 2021 departures (similar cruise in similar season), or receive a Future Cruise Credit to be used in 2020, 2021 or 2022 departures. Airfares booked through Uniworld are subject to airline cancellation fees. Guests also have the option to rebook with one of our Travel Corporation sister brands for 2020, 2021 or 2022.