Below are a few common questions and answers about Future Cruise Credits and how to use them.
This information is only for future cruise credits related to temporary suspension of cruise line operations.
When you are ready to begin the planning process call one of our dedicated travel agents to redeem your future cruise credit. We are ready to help you plan your next vacation!
How long will guests have to redeem their future cruise credit (FCC)?
- All future cruise credits must be redeemed within one year from issue date and can be used for sailings departing on or before December 31, 2022. FCCs can be used for any purchase other than an onboard credit (OBC).
How long will it take to receive my future cruise credit?
- FCCs will be credited to the guests via their Latitudes number within seven business days. Communication will be sent to the travel partner and guest once the FCC is added.
Does this policy apply retroactively to previously booked sailings?
- Yes. The policy applies to existing and active bookings for sailings through May 31, 2021.
Does this policy apply retroactively to previously canceled bookings?
- No. The policy does not apply to bookings canceled prior to March 10, 2020.
What Happens if a new reservation using the FCC is cancelled at a later point in time?
- Full value of FCC will be credited back to the guest’s latitudes profile if cancellation is outside of standard penalties. Cancellation penalties will be withdrawn from the FCC amount if applicable and remaining balance will be attached to guest’s profile.
What happens if the cancelled booking had a previous FCC applied?
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The original FCC amount will be returned to the guests' profile. If an affected booking has a previously applied FCC (as a result of a previous suspended sailing), the enhanced value future cruise credit will not be applicable. Bookings under this circumstance are not eligible for a cash refund and will receive the original value of the FCC back to the guests’ profile.
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Note FCCs have no cash value and cannot be redeemed for cash. If a guest opts to retain the FCC provided, the guest hereby agrees to all of NCL’s terms and conditions associated with the FCC, which can also be found on www.ncl.com/cruise-faq. Please be advised that at no time will an FCC be redeemable for cash, including but not limited to situations of possible future cruise suspensions, displacements, cancellations or if the FCC exceeds the time in which it must be used.
What costs are included in the future cruise credit (FCC)?
- The following will be applied to the FCC:
- Cruise fare and taxes
- Including any winning Upgrade Advantage payments.
- Flight arrangements booked through Norwegian Cruise Line.
- Hotel and CruiseTour packages purchased through Norwegian Cruise Line.
- Shore Excursions booked and pre-paid through Norwegian Cruise Line
- Prepaid service charges
- Beverage or Dining gratuities (if part of FAS Promotion selection)
- Essentials, Booksafe Standard or Platinum Travel Protection, if purchased.
Are any amounts on the affected bookings being refunded instead of being included in the FCC?
- Any ancillary items sold by Norwegian Cruise Line will be refunded to the cardholder who made the original purchase (refunded to the original form of payment) and will not be included in the FCC. Ancillary pre-purchased items include:
- Bon Voyage gifts and celebration packages
- Dining or beverage packages (those not part of the Free at Sea (FAS) promotion)
- Water and/or soda packages
- Purchased on board credits
- Internet packages
- Photo packages
What is not included in the future cruise credit (FCC) or refund?
- The following will not be applied to the FCC or refund:
- Special Promotional Onboard Credits (OBC)
Can the future cruise credit (FCC) be used as payment towards the same cancelled cruise if they decide at a later date to sail?
- No. The 48-hour prior to sailing cancellation window provides Peace of Mind allowing you to defer decisions to a later date and therefore the cancelled cruise may not be re-booked using the FCC.
What happens if a new reservation using the FCC is cancelled at a later point in time?
- Full value of FCC will be credited back to the guest’s latitudes profile if cancellation is outside of standard penalties. Cancellation penalties will be withdrawn from the FCC amount if applicable and remaining balance will be attached to guest’s profile.
Are FCCs transferable?
- Yes. Effective May 18, 2020, the full value of the original 2020 Suspended Sailings and Peace of Mind FCC is transferable. In order to transfer an FCC, and in an effort for us to best assist you quickly, please follow the instructions below:
- We anticipate a high volume of these requests during the first several weeks. Please initially allow at least 3 business days, up to 7 business days for the transfer request to be completed.
- Only the full and entire original value of the FCC may be transferred. No partial amounts can be transferred.
- We regret to advise that remaining balances on partially used coupons are not permitted to be transferred
- Peace of Mind and suspended sailing FCCs, including the additional 25% and 50% FCCs issued for suspended sailings are eligible for transfer
Insurance FCCs are not available for transfer
- Once the transfer takes place, the receiving guest is now the owner and the previous owner cannot request a transfer back.
- Once the transfer is completed, a confirmation email will be sent, via a reply to the original email. At that time, the receiving guest will be able to apply the coupon to the desired reservation.
What can the FCC be used for?
- Any bonus FCC amount is applied only to the voyage fare. The original, full value FCC can be applied and used for the following:
- Voyage Fare
- NCFs
- Government Fees and Taxes
- Pre-paid service charges
- Beverage or dining gratuities (if part of the Free At Sea promotion selection)
- Air purchased through Norwegian Cruise Line
- Hotel purchased through Norwegian Cruise Line
- Cruise tours purchased through Norwegian Cruise Line
- Pre-booked and pre-paid shore excursions
- Transfers
- Essentials, Booksafe Standard or Platinum Travel Protection insurance (if purchased on the original suspended reservation)
Is there anything the FCC cannot be used for?
- The FCC cannot be applied or used for the following:
- Amenities
- Dining/beverage packages that are not part of the Free At Sea program
- Internet packages that are not part of the Free At Sea program
- Shore excursions booked while onboard
- Onboard credit
- Water/soda packages
- Bottles of wine
- Bon voyage gifts and celebration packages
- Photo packages
When will I receive my Future Cruise Credit (FCC)?
- FCCs will be credited to the guests via their Latitudes number within seven business days.
Can I book my next cruise before I receive the cancelled sailings Future Cruise Credit?
- Absolutely. However, for FCCs associated with these affected cruises, the FCC must be first generated and attached to the guest profile. Once the FCC is added to the guest profile, FCCs can then be applied to any existing booking or newly created booking.
Can the Future Cruise Credit be used for the deposit?
- Yes. You can use your Future Cruise Credit towards the deposit on your next sailing.
Can the Future Cruise Credit be applied to an existing booking?
- No. The 48-hour prior to sailing cancellation window provides Peace of Mind allowing you to defer decisions to a later date and therefore the cancelled cruise may not be re-booked using the FCC.
How long will I have to redeem my Future Cruise Credit?
- All future cruise credits must be redeemed within one year from issue date and can be used for sailings departing on or before December 31, 2022. FCCs can be used for any purchase other than an onboard credit (OBC).
What happens if there's a difference in cruise fare between the Future Cruise Credit I receive and the cruise that I would like to book next?
- If the cruise fare for the new booking exceeds the FCC’s value, guests will be responsible for the difference. Alternatively, if the new cruise fare is lower than the FCC’s value, a new FCC will be issued for the remaining balance.
